Mike and Linda receive the Franchise Business Review Top 50 award

Attitude & Aptitude Earn Fish #14 Spot in Top 50 Franchise Award

Fish Window Cleaning is ranked #14 in the Franchise Business Review’s Top 50

Franchise Business Review Top 50 Award

Franchise Business ReviewInternational Franchise Association

Each year, Franchise Business Review (FBR) surveys thousands of franchise owners.  Their goal is to determine how satisfied the franchisees are with their Franchise and then rank and present their findings in their annual Franchisee Satisfaction Awards – known as the  Franchise Business Review Top 50 Awards.

Fish Window Cleaning at IFA Convention

Also in Feb, the Fish Team attended the IWCA Convention in New Orleans, LA

The Top 50 awards are then presented at the annual International Franchise Association (IFA) convention.

This year’s 52nd annual IFA Convention was held February 11 – 14  at the Orlando World Center Marriott.

The convention is attended by hundreds of Franchisers from all over the county.  There is a full agenda of seminars, round tables, exhibitions and networking events and the week culminates at the prestigious awards presentation held towards the end of the convention.

During this year’s Awards Presentation, Fish Window Cleaning was awarded the #14 Ranking in the Franchise Business Reviews Top 50 – Large Class Division. This represents a 16 spot jump from last year.

Congratulations Fish Window Cleaning!

What makes a good Franchisee?

In an interview, Mike Merrick was asked: “What are you looking for in a franchisee?”

Mike Merrick, CEO

Mike Merrick, CEO

I can probably boil it down to two words: Attitude and Aptitude.

You need the right “attitude”, every single day.  It’s the “I will succeed” attitude that drives every successful business owner of every business – not just the window cleaning business.  By “aptitude” I mean you need to have some inherent skills or the ability to learn them.

  1. Goal oriented person. Practically, we want to find franchisees who have a higher comfort level. Someone who easily reaches their comfort level will grow the business until they’ve got a decent income – it’s not hard – and then they’ll level off. We want to find franchisees willing to take the business to the next level. The opportunity is waiting.
  2. Truly service centered. This has been a part of my philosophy from the beginning. It is not lip service to me. It is based in my values from the start of the day to the end. I insist the customer is king. If a customer isn’t pleased, we ask “what will it take to make you happy?”
  3. Sales drive. Once the goal is set and the commitment to service is there, this is a business driven by a determination to hit the street and sell. If you do, you will shine big. The work is there. The money is there. If you don’t regularly sell, you will flop. There is no substitute.
  4. Management Skills.  The ability to manage employees. If you can’t handle employees, you shouldn’t do this business.
  5. Personality. The customer buys your personality while paying for your service. The clean windows consistently come second to the window cleaner. If you aren’t seen as a likeable person, this opportunity may not be for you.
  6. Organized. Our system teaches every aspect of doing this business well. It just needs to be followed. This business can be a disaster to the person lacking organization, intent on doing their own thing.

Mike concluded with a final thought:  “When someone buys a Fish Window Cleaning franchise, one of the most valuable tools they get is over 20 years of my mistakes. If you’re buying our experience, make sure you use it.”

Building a World Class Franchise

Mike Merrick had lost his job as a bank manager when the window washer for the branch said he was interested in selling his business. Merrick looked at the company’s books and was impressed with what he saw–low overhead and virtually no inventory. In 1978, Merrick and his wife, Linda, purchased the company, renamed it, and Fish Window Cleaning was born.

Fish Window Cleaning

The Largest and Most Respected Window Cleaning Company in America

Based on growing demand and his success, he realized there was a need for this service in other markets. Mike used his 20 years of experience to create the Fish Window Cleaning franchise system.

In 1998, the first FISH franchise location was opened in Tampa, FL. Since then, Fish Window Cleaning has grown to more than 220 franchise territories in 40 states. Thirty years later, the company still maintains the traditional Mission Statement and a Core set of Values it was founded on.

Although Fish is now the world’s largest window cleaning company, we will always treat every customer as though they are our only customer.

Why Purchase a Fish Window Cleaning Franchise?

  • In Business Since 1978
  • High Frequency Repeat Business
  • Plan-able Grow
  • Low Start-up Cost
  • High Profit Margin
  • Growing Demand in the Residential & Commercial needs
  • Partnerships with Maid Services, Janitorial Companies, and Contractors & Builders
  • No High Rise!
  • Monday – Friday, daytime hours
  • Proprietary Software – Profitable Routing & Scheduling
  • Unparalleled Franchise Support
  • We teach you to develop a growing business.

Visit our Corporate website at  www.FishWindowCleaning.com for details on purchasing a Fish Window Cleaning Franchise 

__________________________________

 Fish Window Cleaning is a National Franchise with 220+ franchisees located throughout the United States.  FWC corporate headquarters are located in St. Louis, MO.

John Gran and Cynthia Julian own and operate the franchise located in the Los Angeles – South Bay, providing residential and commercial window cleaning, gutter cleaning, chandelier cleaning, pressure washing, and more.

Click Here or Call 310-973-3474 for a Free, on-site written estimate.

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Living Our Company’s Core Values

I wanted to share a prime example why we purchased a Fish Window Cleaning franchise.

Fish = Good People with Shared Values.  

We had a very nice treat the other day, Miles and Jean Roche – Fish Window Cleaning Boulder, CO visited us to talk about our business and enjoy some of our Southern California sunshine.

Miles and Jean Roche

Miles and Jean Roche, Fish Franchisees from Boulder Colorado

We ate lunch at Rock ‘N Fish Restaurant in Manhattan Beach, CA and then walked down to the Manhattan Beach Pier.  My wife Cynthia and I were proud to point out many customers with sparkling clean windows, including: Skechers Shoes #1 (their flagship store), Diane’s Beachwear, Manhattan Beach Post Restaurant, Boy Roy Salon, Pasta Pomodoro Restaurant and many others.

Miles and Jean have owned their franchise  for 10+ years, are great resources for information and excellent examples of successful people – in both their business and private lives.  We love spending time with them and are flattered they chose to spend some of their precious vacation time with us.

Following Miles’ and Jean’s example, we can’t wait to visit Colorado!

An Afternoon Visit… So What?

Fish Window Cleaning is run by good people.

Miles & Jean Roche Visit John Gran & Cynthia Julian in Manhattan Beach, CA

Should sharks be scared of Fish? Yes.

As a franchise, we work closely together to strengthen our Fish Window Cleaning brand and grow our individual companies, and we treat all corporate employees, fellow franchisees and window cleaners like “Fish Family” members.  We are truly there for each other!

Again, most companies say that too…So what’s the big deal?

During our visit, I realized we share a company name, but we also share common values.

Mike Merrick, CEO Fish Window Cleaning

Mike Merrick, CEO

Our CEO, Mike Merrick, has built a company that  “says what it does, and does what it says.

Under Mike’s leadership, we start with a strong mission statement that needs to be accepted before purchasing and running a local franchise.

Franchisees  live in Red States and Blue States, North and South, East and West – but our mission and values are the same.

Fish Window Cleaning Mission Statement

Fish Window Cleaning will dominate the market and be “clearly seen” as the best and most respected window-cleaning company in the world.

We will continue to accomplish this by providing:

  • Superior service to our customers.
  • Unmatched support and partnership with our franchisees.
  • Personal and professional growth to our employees.

Understanding and accepting this mission gets you started, but franchisees must also espouse a set of core values before they can wear a Red Fish Shirt.

Fish Window Cleaning Core Values

  1. Honor God and family.
  2. Honesty – You can believe what we say.
  3. Integrity – We say what we mean.
  4. Commitment – We do what we say.
  5. Promise – We keep our promises.
  6. Available – We are always available.
  7. No excuses – Do it right the first time.
  8. We care and we help.
  9. We succeed.
  10. We have fun.

Who wouldn’t want to own/work for a company that says these things, but also does them?

Well, I do.   And 220+ other franchisees across the country do too!

Fish Window Cleaning Franchisees

220+ Fish Window Cleaning Franchisees

Living our Company’s Core Values

Fish Window Cleaning is run by good, caring, responsible people.

#1 – Honor God and Family

When you use Fish Window Cleaning you can expect friendly, professional, trustworthy service.

#2 to #7 – We expect these from ourselves too. 

Mike Merrick and "FredBird" having fun in St. Louis

Mike Merrick having fun in St. Louis

From our CEO to our newest franchisees, we know putting on a Red Fish Shirt means having 220+ “family members” that are focused on the same purpose and principles.  And there’s strength in numbers.

We talk on the phone, visit each other, hold regional meetings and all get together at our annual convention to train on the latest window cleaning techniques, learn from each other and continually focus our efforts to help each franchise grow and serve its customers better.

We are in this business together, and we want our fellow franchisees to succeed.

#8 We care and we help.

Fish Window Cleaning is the #1 window cleaning company in the United States.

#9 We Succeed.

So, yes, we had a wonderful time with Miles and Jean the other day.  We laughed, shared information and helped each other.   By spending this time together, we also lived our company’s final core value.

#10 – We have Fun.

__________________________________

 Fish Window Cleaning is a National Franchise with 220+ franchisees located throughout the United States.  FWC corporate headquarters are located in St. Louis, MO.

John Gran and Cynthia Julian own and operate the franchise located in the Los Angeles – South Bay, providing residential and commercial window cleaning, gutter cleaning, chandelier cleaning, pressure washing, and more.

Click Here or Call 310-973-3474 for a Free, on-site written estimate.

If you like this post, please click the button to “like” our Facebook Page and follow us!

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NRBBA Installs Banners in North Redondo Beach

The North Redondo Beach Business Association (NRBBA)  has installed new Banners on Artesia Blvd. in Redondo Beach, CA.

Personal Goal: Give Back to My Community

In 2012,  my primary goal is to grow our window cleaning business in the South Bay.

We have great clients and we close many more each week by providing a needed service to an accepting community, for a reasonable price.  We are truly blessed.  Because we realize our circumstances, we feel it’s vitally important to give back to our community.

One way that I personally give back is by donating my time serving as Treasurer for the North Redondo Beach Business Association (NRBBA).

I’m excited to share some very cool things we are doing in North Redondo Beach!

Please leave a comment, we’d love to hear what you think!

Businesses Come Together in North Redondo Beach 

NRBBA Brochure

NRBBA Brochure

The NRBBA brings together business owners, managers and city government representatives to share information and help North Redondo Beach businesses grow.

Led by President Clark Adams (Clark Adams Windows), the NRBBA Board of Directors works closely with local businesses to address issues and serve as the “Voice of North Redondo Beach Business“.

Originally formed in 1979, the NRBBA is a 501c6 all-volunteer, non-profit organization. The Association is an active member of the Board of Directors of the Redondo Beach Chamber of Commerce and Visitors Bureau and sponsors two fund-raising events – Dine Around North Redondo and SpringFest.  The proceeds from these events are returned to the community via School scholarships, the Library Foundation, holiday lighting and banners, police dogs and more.

Besides fundraising for community projects, the NRBBA holds a monthly public meeting to address local topics and issues in North Redondo Beach.

NRBBA meetings are held at 8:00am on the Second Thursday of the Month, at the North Branch, Redondo Beach Library. (2000 Artesia Blvd.)

We follow a formal agenda that addresses the following items:

Clark Adams - President of the NRBBA

Clark Adams - President of the NRBBA

  • Discuss ways to grow your business
  • Network with other businesses
  • Learn about local events and news
  • Discuss local issues and proposed solutions
  • Meet city officials and learn more about Redondo Beach

Become a member of the NRBBA – It’s Free!

And it’s the best way to stay informed of exciting events and projects happening in North Redondo Beach! As business owners and your neighbors, we’d love to meet you, hear your thoughts and work together on issues that concern our businesses and our community.

For more information, visit our website at www.NRBBA.org

Creating an Identity for North Redondo Beach

NRBBA Logo

New NRBBA Logo

Community Identity, Branding, Marketing and PR efforts are proven to attract locals and visitors to the local businesses.

In the South Bay, such recent efforts are quite profitable for areas like Riviera Village, Downtown Manhattan Beach and Pier Avenue in Hermosa Beach.

North Redondo Beach is committed to joining them!

Over the last several months the NRBBA has been working with local marketing firms to create an updated identity for North Redondo Beach and is now in the process of  facilitating a number of Branding, Marketing and PR efforts to attract locals and visitors to our community.  This is just the beginning!

The NRBBA is proud to announce it has recently completed the following important projects:

NRBBA Banners on Artesia Blvd.

New Banners on Artesia Blvd.

  1. Created a New Logo for the NRBBA:  Shop – Dine – Discover!
  2. Created a new, full-color, three-fold NRBBA brochure
  3. Created window clings to display the new Logo in Stores and office buildings
  4. Created and hung 48 White and Blue Banners on Artesia Blvd – they look great!

Other exciting projects are in the works, and there’s plenty to do!

Note: All projects and efforts are funded solely through the NRBBA’s privately raised funds and donations – no public funds are being used!

If you are interested in helping grow business in North Redondo Beach, please consider joining the NRBBA (it’s Free!)

Simply email us info@NRBBA.org and make plans to join us at our next monthly meeting  – we’d love to meet you and hear your thoughts!

Shop – Dine – Discover  North Redondo Beach

You’ll be glad you did!

__________________________________

 Fish Window Cleaning is a National Franchise with 220+ franchisees located throughout the United States.  FWC corporate headquarters are located in St. Louis, MO.

John Gran and Cynthia Julian own and operate the franchise located in the Los Angeles – South Bay, providing residential and commercial window cleaning, gutter cleaning, chandelier cleaning, pressure washing, and more.

Click Here or Call 310-973-3474 for a Free, on-site written estimate.

If you like this post, please click the button to “like” our Facebook Page and follow us!

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Customer Pets of the Week: “Sally & “Pete”

Happy Monday Everyone!

Thought I’d post a quick picture of our newest fur-pals,  “Sally” and “Pete”.

Cloe and Louie Redondo Beach

Cloe and Louie Redondo Beach

They own (and provide security for) Redmond Lock & Key at 2213 Artesia Blvd., Redondo Beach, CA 90278.

“Sally” & “Pete” will greet you with a smile and help with all your lock and Key needs.  (Also, ask for Dave & Barbara – they’ll help you too!)

We’ll soon begin cleaning their windows, what a great match! Redmond Lock & Key and  Fish Window Cleaning.

On the same day, I also met “Cloe” and “Louie” at the Animal Medical Clinic located at 2006 Artesia Blvd, Redondo Beach, CA 90278.

These two, along with Gina and the AMC staff, clean their own windows, but are very friendly and would love to see you all.

Make it a great week and check back frequently for more pictures of a newest Fur Pals!

Sincerely,

Your friends at Fish Window Cleaning.

__________________________________

 Fish Window Cleaning is a National Franchise with 220+ franchisees located throughout the United States.  FWC corporate headquarters are located in St. Louis, MO.

John Gran and Cynthia Julian own and operate the franchise located in the Los Angeles – South Bay, providing residential and commercial window cleaning, gutter cleaning, chandelier cleaning, pressure washing, and more.

Click Here or Call 310-973-3474 for a Free, on-site written estimate.

If you like this post, please click the button to “like” our Facebook Page and follow us!

Please Click to "Like" our Facebook Page

Manhattan Beach Resident - "Luna"

Customer Pet of the Week: “Luna”

Happy Friday Everyone!

"Luna" of Manhattan Beach

"Luna" of Manhattan Beach

Meet our furry new friend, “Luna”.

She owns a beach front home in Manhattan Beach and just had his windows cleaned by Fish Window Cleaning.

Her three-story home is right on The Strand and our cleaners will see her every six weeks – She likes clean windows and setting up a regular maintenance program keeps her Ocean View clear and amazing!

We are happy to be of service!

See you in six weeks “Luna”!

Sincerely,

Your friends at Fish Window Cleaning.

__________________________________

 Fish Window Cleaning is a National Franchise with 220+ franchisees located throughout the United States.  FWC corporate headquarters are located in St. Louis, MO.

John Gran and Cynthia Julian own and operate the franchise located in the Los Angeles – South Bay, providing residential and commercial window cleaning, gutter cleaning, chandelier cleaning, pressure washing, and more.

Click Here or Call 310-973-3474 for a Free, on-site written estimate.

If you like this post, please click the button to “like” our Facebook Page and follow us!

Please Click to "Like" our Facebook Page